Refund and Returns Policy

At BlueDiamondGift, your satisfaction is our priority. We offer a 30-day money-back guarantee under the following terms. Please read carefully before making a return.

Return Eligibility

We accept returns for both defective and non-defective products if:

  • The item is new, unworn, unwashed, and unused, in its original condition.
  • It’s returned in the original packaging.
  • You provide a receipt or proof of purchase.

Return Period: You have 30 days from the delivery date to initiate a return.
Exchanges: We do not offer exchanges at this time.

How to Return

  1. Contact Us: Email us at contact@bluediamondgift.com to request a return.
  2. Return Method: Ship the item back by mail.
    • Defective Products: We provide a free, prepaid return label.
    • Non-Defective Products (Customer Remorse): A return label is included in your original package at no extra cost.
  3. Restocking Fees: We do not charge restocking fees.

Refund Process

  • Processing Time: Refunds are processed within 8 business days after we receive your return, using your original payment method.
  • Exclusions: Original shipping costs are non-refundable. Processing times may vary depending on your bank or credit card provider.
  • Late or Missing Refunds: If you haven’t received your refund, check with your bank or credit card company first, then contact us at contact@bluediamondgift.com.

Damaged or Faulty Items

For items that arrive defective, wrongly described, or damaged (e.g., unraveled seams or holes present before use):

  • We’ll provide a full refund or replace the item with an identical one in the same size, subject to availability.
  • A free, prepaid return label will be provided.
    Note: Address or product variant changes after shipping cannot be accommodated or refunded.

Important Notes

  • Made-to-Order Items: All products are custom-made and non-returnable unless defective.
  • Shipping Verification: We ship to the address linked to your payment method. Verify its accuracy—reshipping costs for returned orders are your responsibility.
  • Delivery Time: Delivery times vary by location and are not guaranteed within a specific timeframe.

Contact Information

Questions about returns? Reach out to us:

  • Phone: +1 (669) 289-6262 (Monday – Saturday, 9:00 AM – 5:00 PM EST)
  • Email: contact@bluediamondgift.com
  • Address: 3567 Jacobs Corner Rd NE, Rockford, MI 49341, United States